Privacy Policy
Last updated: August 31, 2025
Introduction
LinQup ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our support streaming widget and services.
Information We Collect
Wallet Information
We collect public wallet addresses when you connect your Web3 wallet to our service. This information is necessary to facilitate blockchain transactions and streaming support.
Transaction Data
We process transaction data including streaming amounts, frequencies, and recipient addresses. All transaction data is publicly available on the Polygon blockchain.
Usage Information
We may collect information about how you interact with our widget, including widget configurations, button clicks, and feature usage patterns.
Technical Information
We automatically collect certain technical information including browser type, device information, and IP addresses for security and service improvement purposes.
How We Use Your Information
We use the collected information for the following purposes:
- To facilitate support streaming transactions on the blockchain
- To provide and maintain our widget service
- To improve user experience and develop new features
- To detect and prevent fraud or technical issues
- To comply with legal obligations and regulations
- To communicate important updates about our service
Data Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
- Blockchain Networks: Transaction data is recorded on the public Polygon blockchain
- Service Providers: With trusted third-party services that help us operate our platform
- Legal Requirements: When required by law or to protect our rights and safety
- Business Transfers: In connection with any merger, sale, or acquisition
Data Security
We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Important: You are responsible for maintaining the security of your wallet private keys. Never share your private keys or seed phrases with anyone.
Data Retention
We retain your information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy. Transaction data on the blockchain is permanent and cannot be deleted due to the immutable nature of blockchain technology.
Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information:
- Access: Request access to your personal information
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your information (where technically possible)
- Portability: Request a copy of your information in a portable format
- Opt-out: Opt-out of certain data collection through browser settings
Children's Privacy
Our service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you become aware that a child has provided us with personal information, please contact us immediately.
International Data Transfers
Your information may be transferred to and processed in countries other than your own. These countries may have different data protection laws. By using our service, you consent to the transfer of your information to these countries.
Third-Party Services
Our service may contain links to third-party websites or services (such as wallet providers). We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of our service after any changes indicates your acceptance of the updated Privacy Policy.
Privacy Notice for EU Residents
If you are a resident of the European Union, you have additional rights under the General Data Protection Regulation (GDPR). This includes the right to object to processing, the right to lodge a complaint with supervisory authorities, and enhanced data portability rights.